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Customer Success Manager

Customer Success Manager


Apptentive is looking for a Customer Success Manager who is seriously committed to the happiness and success of their clients.


About Apptentive

Apptentive helps thousands of companies use their mobile applications to build deeper, more meaningful relationships with hundreds of millions of people around the world. We believe software should be for and about People, Not Users, and we’re building the platform to power customer communication for the modern business. We’re a rapidly growing, well-funded startup based in Seattle that’s passionate about building great products with a fun, world-class team.


About This Role

Our Customer Success team is a cultural touchstone for the company. Everything we are building is focused on fostering great customer relationships, so our Customer Success team must be absolutely world-class. You'll join a team that routinely consults the Fortune 500 on mobile and communications strategies and works closely with the mobile teams to onboard and manage their Apptentive account. If a high-level of responsibility, an infinite amount of patience, and incredible attention to detail are qualities you possess, we would love to speak with you.


What you’ll be doing:

  • You will be the main point of contact for a book of customers who you will provide the best possible experience around onboarding
  • You will be the voice of the customer and advocate for their needs to the product team
  • You will host product demos to help customers understand the value of our products
  • You will train our customers on how best to use our products and give guidance around apps and campaigns
  • You will work with customers to troubleshoot issues
  • You will connect regularly with customers to ensure they are reaching the goals they’ve set with Apptentive
  • You will work closely with Engineering to provide quick resolutions to issues
  • You will partner with Sales to identify new opportunities
  • You will maintain relationships with multiple roles at each customer site - from Product Managers, to Engineers, to Executives


What you should have:

  • Minimum five years of client-facing experience with Enterprise-level customers
  • Experience in mobile or Saas technology (strongly preferred)
  • Incredible clarity of written communication
  • Very high attention to detail and expert project management skills
  • Analytical and creative thinker; able to use abstract data to disseminate best practices to customers
  • Competent with numbers, and technical facts
  • Adept at problem-solving and answering technical and non-technical questions
  • Self-driven by customer outcomes

What We Offer:

  • Competitive salary and equity packages
  • Unlimited paid time off (PTO) and generous family leave policies
  • 401k, HRA and monthly Orca pass
  • Comprehensive medical, dental, and vision insurance
  • Paid professional development (conferences/courses)
  • A chance to build something great with other amazing people


How We Work:

  • We have ownership of how we complete work, and we take responsibility for our outcomes
  • We are creative in how we approach problems and deliver solutions pragmatically
  • We share information and learn from each other
  • We pride ourselves on being adaptable because change is a constant
  • We focus on the customer to give them a voice
  • We make mistakes, learn and improve as we iterate


How We Do Not Work:

  • We are not aggressive or competitive with each other, and we greatly appreciate diverse thinking
  • We are not defined by our roles. We get opportunities to work on new areas to expand our knowledge and abilities
  • We don’t work at all hours because we have friends and families, and they are important to us


We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Find out why we love to work at Apptentive! 

This position is based out of our Apptentive offices in Downtown Seattle




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